Operations Management in Manufacturing and Service Industries

Learning Objectives

  1. Define operations management, and discuss the role of the operations manager in a manufacturing company.
  2. Describe the decisions made in planning the production process in a manufacturing company.
  3. Describe four major types of facility layouts: process, product, cellular, and fixed position.
  4. Identify the activities undertaken by the operations manager in overseeing the production process in a manufacturing company.
  5. Explain how to create and use both PERT and Gantt charts.
  6. Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner.
  7. List the characteristics that distinguish service operations from manufacturing operations.
  8. Describe the decisions made in planning the product delivery process in a service company.
  9. Identify the activities undertaken to manage operations in a service organization.
  10. Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.

License

Icon for the Creative Commons Attribution 4.0 International License

Foundations of Business by Manika Avasthi is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

Share This Book