Operations Management in Manufacturing and Service Industries

Learning Objectives

  1. Define operations management, and discuss the role of the operations manager in a manufacturing company.
  2. Describe the decisions made in planning the production process in a manufacturing company.
  3. Describe four major types of facility layouts: process, product, cellular, and fixed position.
  4. Identify the activities undertaken by the operations manager in overseeing the production process in a manufacturing company.
  5. Explain how to create and use both PERT and Gantt charts.
  6. Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner.
  7. List the characteristics that distinguish service operations from manufacturing operations.
  8. Describe the decisions made in planning the product delivery process in a service company.
  9. Identify the activities undertaken to manage operations in a service organization.
  10. Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.

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Foundations of Business by Manika Avasthi is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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